Salesforce Administrator

Darts-ip is looking for a Salesforce Administrator to manage and maintain our global team’s Salesforce platform. You will join a driven and creative pre-sales team in Kolkata, India to support our worldwide sales efforts. The ideal candidate is Salesforce Certified, with a sharp eye towards detail and strong organizational skills. If you are not afraid of a challenge and you are a proactive team player, this is the job for you!

Darts-ip manages the largest and only global database of intellectual property case law. We collect cases from 135 different countries worldwide. Our clients search our database via our web-based search tool and we produce tailor-made reports on this data. Our main clients are lawyers and corporate entities who use our information to protect their rights.

As Salesforce Administrator, you will report to the  SalesForce – Lead  and be responsible for:

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks;
  • Complete regular internal system audits and prepare for upgrades;
  • Manage Salesforce data feeds and other integrations;
  • Coordinate the evaluation, scope, and completion of new development requests;
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization;
  • Control data quality, accuracy and maintain user roles;
  • Leveraging Salesforce tools and integrations based on requests from the sales team.

Experience Required:

  • 3-5 year’s experience working directly with Salesforce;
  • Saleforce.com Admin (ADM201 and ADM211) certified
  • Sales Cloud, Service Cloud, and Developer certifications preferred
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities

Skills Profile:

  • Native-level English Speaker
  • Analytical skills – An analytical mindset to identify a user’s needs and to design and produce solutions to issues;
  • Communication skills – Communicate complex information effectively to people who don’t have computer knowledge and to answer questions as they arise, giving clear instructions;
  • Time management – Meet business timelines and schedules, often working on multiple projects while ensuring the work produced meets best practices;
  • Problem-solving abilities – Identify and troubleshoot issues and faults as they arise.

Additional skills :

  • Knowledge of another language.
  • Experience with Pardot.
  • Experience in the field of Intellectual Property.

What we offer

  • A rare opportunity to be in the middle of the action in your domain of expertise, building Salesforce best practices for a fast-growing, well-funded international scale-up company!
  • An attractive package commensurate with your experience.
  • A place in a human-sized and successfully growing company with a super creative and international young team. 

Interested?

Please send a letter of introduction and your CV to jobsIndia@darts-ip.com

Visit us on www.darts-ip.com

Darts-ip manages the largest and only global database of intellectual property case law. We gather cases from 135 different countries worldwide. Our clients search our database via our web-based search tool and we produce tailor-made reports on the data we gather. Our main clients are lawyers and corporates who use our information to protect their rights.