Dear Valued Customer:
At Darts-ip, we are committed to supporting IP professionals throughout their IP prosecution and litigation activities in a rapidly evolving, global landscape. This includes helping you navigate the impacts of the coronavirus (COVID-19).
As we continue to see more communities and organizations affected worldwide, we have taken several steps to guarantee you receive the support you need while preserving the health and safety of our teams.
Providing uninterrupted service through global teams
Our global team of analysts and our customer support representatives are trained to quickly respond to local impacts. This includes implementing a remote-work model for our employees, ensuring the uninterrupted delivery of Darts-ip solutions, including full access to our online platform and tools such as Trademark Image Search, Insights function and Alerts, as well as our data analysis services and custom, on-demand reports. Additionally, our offices are located across multiple countries allowing us to quickly rebalance workloads as needed to maintain the high quality and fast turnaround times that you expect.
Helping you work remotely
We understand that you are facing new challenges, with many firms and corporations implementing remote work policies and changing their way of organizing and operating. Please click here to learn how Darts-ip’s suite of online solutions, tools and expert services can help you navigate these complexities with confidence:
- View and share case statistics quickly through the data export function of Insights
- Overcome resource limitations with the help of custom research and reports from our data analysis team
- Easily locate relevant case data worldwide in your preferred language
If you need any additional assistance, we are here for you through the Darts-ip Academy webinars, your local representative and our 24/5 customer support.
Navigating institutional closures and restrictions
You have likely heard of public closures to certain government buildings, as well as restrictions on public gatherings. While these may have a limited impact on the collection of certain documents, we are continuing to process global case documentation on a regular basis through robust digital collection means. With over 5 million cases available already, Darts-ip continues adding thousands of cases every week ensuring your access to the latest IP cases.
Your needs are at the center of every action we take. That’s why our top priority is to provide you with exceptional IP prosecution and litigation data and analytics, while protecting the health and safety of our customers, partners, and teams.
If you have any additional questions, please contact us today.