We pride ourselves on offering a service, not just a product. Our customer service maximizes the value of your research, and it is included in the subscription at no additional cost.
Email or telephone helpdesk
Our helpdesks are staffed with IP experts to help you find the right cases and/or the right IP insight. If you have a technical issue, we are also there to help.
On site trainings & demos
We are travelling all over the world to meet our customers. If you like us to drop by please have a look at the cities we are visiting in the near future.
Our private webinars are a great way for new users to get to know the product. They are also a great way for experienced users to obtain helpful tips and discover new tools.
Online video & documentation
We have developed a series of short video tutorials and an online user guide. They are available whenever you need help, or are just in need of a refresher on how to use the tools.